Account Manager

Client Relationship Management:

Proactively identify opportunities to upsell and cross- sell our products and services to maximize client value.
Conduct regular check- ins with clients to understand their evolving needs and challenges.
Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.

Account Growth and Retention:

Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
Develop account growth strategies and action plans to meet and exceed sales targets.
Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
Product Knowledge and Consultation:
Stay up- to- date with our EdTech products and services, including new features and enhancements.
Conduct product demonstrations and training sessions to ensure clients are maximizing the value of our solutions.
Provide consultative guidance to clients on product usage, best practices, and integration options.

Customer Success and Support:

Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Collaborate with the support team to ensure timely and effective resolution of client concerns.
Ensure seamless onboarding and implementation processes for new clients.

Reporting and Forecasting:

Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
Track and analyze key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
Provide accurate sales forecasts and contribute to sales planning and strategy discussions.

At least 3 years of working experience in a similar client- facing role, preferably in the EdTech or Education industries.
Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
Knowledge of the education sector and familiarity with EdTech products and services is a plus.
Bachelor’s degree in Business Administration, Marketing, or a related field.
Join our team and make a significant impact in shaping the future of education through innovative technology solutions. Apply now with your updated resume and a cover letter outlining your qualifications and interest in the position.
Proficiency in CRM software and Microsoft Office suite.
Excellent communication, negotiation, and presentation skills in Vietnamese | English and Mandarin is a plus
Strong problem- solving and strategic thinking abilities.

Fun energetic team; international & collaborative culture
100% Salary in probationary period
Experience the true spirit of a fast growing and well funded Silicon Valley startup
Competitive salary
Flexible working hours (Mon – Fri, 9am- 6pm), support work from home 2- 3 days/ week
up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
ELSA Pro Account, ELSA learning
Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
Premium Health Insurance (PTI Card)
Full Social insurance, health insurance, unemployment insurance

Cập nhật gần nhất lúc: 2024-02-07 15:30:20