Englishactivation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).Under guidance, training, and supervision of the Butler team....
Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.• Attends to guest...
Marriott da nang resort & spa non nuoc beach villas
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Operating switchboard and assisting with inquiries.Greeting and thanking guests in a sincere, friendly manner.Complying with hotel procedures and safety policies.Anticipating and addressing...
To handle all reservations by telephone, fax, e- mail.Xử lý mọi đặt phòng qua điện thoại, fax, e- mail.To handle group reservations.Xử lý việc đặt chỗ theo nhóm.To update reservations in the PMS...
Take necessary action in response to customer requests and complaintsHandle guest’s requests, or escalate to higher levels and/or related departments when need itReceive a deposit for the...
Duties and Responsibilities:Carry out requests as directed by hotel management.Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.Handle...
Maintaining high standards of data quality through regular data cleansing activities.Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.Able...
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:Promote Hilton Honours and its associated benefits to guests who are not already...
Xác thực bảo hiểm (Insurance Verification)Thông báo cho bộ phận đặt lịch khi hồ sơ đủ điều kiện.Kiểm tra quyền lợi bảo hiểm và authorization trước khi đặt lịch khám.Xác minh phạm vi chi trả, điều...
Maintain the cleanliness, quietness, and overall sophisticated atmosphere of the Lounge at all times.Perform additional duties as assigned by the Department Head.Provide a warm, professional welcome...
Performs other duties assigned by the SuperiorsIdentity VIP, Melia Rewards, regular guests and long staying guests and build rapport to offer personalized service and assistanceBe responsible for...
Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia HotelsKeeps abreast of all...
Provide excellent guest service in handling high call volume while being proficient in the computerized system.Handle customer complaints with diplomatic and patient professionalism ensuring their...
- Hướng dẫn, giúp đỡ khách trong suốt quá trình thực hiện thủ tục nhận, trả phòng…- Giải quyết phàn nàn của khách và báo cáo cho cấp trên những trường hợp ngoài quyền hạn xử lý.- Tiếp nhận, xử lý...
Maintains intimate knowledge of departmental standards and procedures.Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is...
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform...
The RoleThe agent must be fully familiar with Mövenpick’s Operational Standards Manual (OSM) and consistently apply these standards in daily operations.Under the guidance of the Assistant Front...
- Các đầu việc chi tiết sẽ được chi tiết trong buổi phỏng vấn- Thực tập sinh cho vị trí nhân viên Đặt phòng- Phối hợp với các bộ phận liên quan nhằm đem tới trải nghiệm khách hàng một cách tốt...
Follows up the administration of reservations very thoroughly, making check- in operations easierAssist Sales and Conference Services when specific questions arise regarding groupsHandles...
Sử dụng thành thạo hệ thống Opera liên quan đến nghiệp vụ bộ phận đặt phòng.Phối hợp với các bộ phận liên quan như Bộ phận Lễ tân và Bộ phận Buồng phòng để đảm bảo mọi yêu cầu đặc biệt của khách hàng...
• Abides by principles of guest privacy• Attends to all guest queries and requests promptly• Report on logbook daily• Records all entries on traffic sheets• Process all incoming and outgoing calls...
Update information promptly according to procedures, ensuring accurate and fast information delivery.Handle inquiries such as flight consultations, information changes, ticket cancellations/changes,...
Tư vấn, hướng dẫn khách hàng cách sử dụng sản phẩm.Đảm bảo đạt được các chỉ số KPI đề ra.Tiếp nhận các vấn đề khách hàng gặp phải chuyển cho bộ phận liên quan xử lý.Làm việc trên kênh Call Inbound –...
Áp dụng nghiêm ngặt tất cả các chính sách an toàn và vệ sinh, quy định và thủ tục của Khách sạnChịu hoàn toàn trách nhiệm về các nhiệm vụ được giaoNắm rõ các yêu cầu đặc biệt (Khách mạng, setup...
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.Registers and rooms all...
Collaborate with other departments to ensure a seamless guest experience.Assist with administrative tasks, including data entry and correspondence.Maintain current knowledge of hotel services, local...
• Assist guests with check in and checkout, as well as other cashiering duties• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all...
