Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the...
SCOPE OF WORKSAssist his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.Ensure the effective and smooth operation of the...
NHIỆM VỤ VÀ TRÁCH NHIỆM/DUTIES AND RESPONSIBILITIESResponsible for all activities relevant to the Front Desk such as the reception, check in- out, rooming of all Hotel guests, foreign exchange and...
Provide heart- touching service to guest.Cung cấp dịch vụ tận tâm đến khách hàng.Handle customer complaints and requests politely and efficiently, ensuring that all issues are resolved...
Record reservation data accurately in the Property Management System.Provide detailed information about property amenities and local Phu Quoc attractions.Book accommodations efficiently for leisure,...
- Tuân thủ các quy trình và yêu cầu công việc, năng suất làm việc do công ty và trưởng bộ phận đề ra.- Chuyển các yêu cầu, khiếu nại của khách hàng đến các bộ phận liên để phối hợp giải quyết.- ...
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine...
- Assist guests efficiently, courteously and professionally in all Reception related matters.- Maintain a high standard of service and quality delivery at all times; when answering telephones,...
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of...
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect...
• Collaborate with relevant departments to develop strategic market expansion initiatives for the hotel, including identifying new target customers and broadening the Travel Agency (TA) market beyond...
• Implement business strategies based on comprehensive market insights, including competitor analysis, economic trends, and supply- demand dynamics.• Communicate with clients to collect feedback and...
We&039;re seeking some Customer Support Agents (Full- time) to assist in providing email customer support and customer queries from around the world.Successful candidates will join our team to assist...
Deploy the Deep Learning system to different production environments (Google Cloud Platform preferred)Build, deploy, and maintain text processing systems that interact with LLM.Strict adherence to...
Process orders, upgrades, and account changes with high accuracy.Maintain up- to- date knowledge of telecommunications products and industry trends.Participate in training programs to continuously...
(English Below)Mô tả công việc:Phối hợp với bộ phận Buồng phòng và các bộ phận liên quanUpsell các dịch vụ, hạng phòng và chương trình khuyến mãiCung cấp thông tin về dịch vụ khách sạn, tiện ích và...
Handle phone calls, emails, and guest communications effectivelyWelcome guests with a warm, professional demeanor and ensure a smooth check in and check out experienceHandle reservations, room...
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation• When on night shift, checks night report,...
- Ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times.- Ensure that all operating tools and equipment are in a good working condition.- Ensure the...
Xác thực bảo hiểm (Insurance Verification)Thông báo cho bộ phận đặt lịch khi hồ sơ đủ điều kiện.Kiểm tra quyền lợi bảo hiểm và authorization trước khi đặt lịch khám.Xác minh phạm vi chi trả, điều...
Duties and responsibilitiesFinancial returns: Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to Report Lost and Found immediately to Security Promote...
• Coordinate with bellmen for the delivery and collection of guests’ luggage on their arrival and departure.• Upsell Hotel product with a view to maximizing revenue and average rate• Perform daily...
Xử lý và phối hợp xử lý các yêu cầu trong quá trình nhận phòng, trả phòng của khách.Hỗ trợ, hướng dẫn, tư vấn khách hàng các dịch vụ và các thủ tục thanh toán an toàn.Xác minh/điều chỉnh và hỗ trợ...
Keep up to date and communicate hotel marketing directions and promotions.Be fully aware at all times of the sales strategy, rates, and booking status of the hotel, and ensure timely and accurate...
To handle all reservations by telephone, fax, e- mail.Xử lý mọi đặt phòng qua điện thoại, fax, e- mail.To handle group reservations.Xử lý việc đặt chỗ theo nhóm.To update reservations in the PMS...
Novotel living saigon south - ibis saigon south hotel
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MAIN RESPONSIBILITIES• Achieve an accurate and logical work sequence.• Ensure reservations have correct tariffs and up- selling techniques.• Maintain a positive selling approach to optimize yield in...
Be active in Company’ activities to build the solidary of company.Follow “upselling” techniques and sales strategies in order to maximize company revenue.Update the stop sales at hotels into SAMO...
Provide hotel information, service and facility to customerCompetence with Opera system to process pre- arrival, check- in, throughout of the stay, upon departure, post- departureBuild strong co-...
