Thông tin liên hệ
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676 Phố Lưu Đường Chiểu, Xã Bình, Huyện 46 Cần Thơ
[123job protected]
[123job protected]
13-08-2015
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: ENGLISH Oct 2011 - May 2014
- Thang Long University
- GPA: 3/4
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Marketing executive July 2017 - Present
+ Marketing:
- Find new idea/products for Shopify online store (both POD and physical product).
- Test new product and optimize Facebook Ads Campaign..
- Build Facebook Fanpage and email marketing campaign.
- Optimize email marketing to reduce abandon cart, increase store's conversion rate and proportion of comeback customer.
- Manage customer's data.
+ Customer Service:
- Build and complete customer's support process.
- Resolve buyer's dispute on PayPal, Strip and via emails.
- Respond to customer's feedback on Fanpage to maintain the customer's trust with company's brand.
- Collect and manage buyer's history for marketing.
+ Report:
- Make testing product report, Facebook Ads report and propose suitable Marketing Plan(scale ads, change budget, etc.)
- Address customers, vendor issue and offer the most optimal solution for company.
Achievements:
- Complete customer care process in one month after join Shopify team.
- Reach $260.000 total revenue in Q2 - 2018.
Senior Business Development FEB 2016 - Jun 2017
- Develop relationship with key client and seeking for new client.
- Research client’s online industry and target customer to plan effective Digital Marketing Proposal.
- Consult NOVAON suitable products and services to client and make sure to achieve individual sale target.
- Support client during their campaign to optimal advertising’s value.
- Manage database through ERP.
- Make contract, liquidation records, monthly report, etc.
Achievements:
- Over 10% target during probation.
- Successfully achieve each month target margin.
Showroom Consultant AUG 2011 - DEC 2016
- Consult customer the most suitable product based on their needs and budget.
- Deal with customers’ complaints, address their issues and support them during usage process.
- Manage customer through CRM systemo Schedule working shift for all staffs in Showroom, manage asset inventory.
- Support Inax’s marketing activities and promotional events.
Achievements:
- Appointed as a temporary staff, after six months I was promoted to be permanent staff. During this time, I was awarded as a grade A staff for three consecutive years (2013-2015)
- Learn and improve problem solving skill.
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
PHP
HTML
CSS
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- - Vietnamese: Native speaker- English: Advance (BA)- MS Office (Word, Exel, Powerpoint), Google Application, CRM- Consulting, Searching, Customer Service, Negotiation, Teamwork, Leadership, Event planning, Networking- Understanding of Digital Marketing. (Certificate of Google Adwords and Facebook Ads)- Deep understanding of MMO especially in POD affiliate and Dropshipping.
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
Chiến dịch Mùa Hè Xanh 2017-10
- Tham gia phát quần áo, gạo cho các em vùng núi gặp nhiều khó khăn. - Tham gia xây dựng trường học giúp các e có được nơi học tậpGiải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Sở thích
Gợi ý: Một số sở thích cá nhân
