Sales Manager
Jan 2018 -
Present
Main responsibilities:
- Update spreadsheets according to Company practices, reporting on e-commerce KPIs: revenue, orders, average order value, conversion, traffic.
- Forecast upcoming business by day, month, quarter, and directly report to CEO & Finance Department.
- Spot trends and gaps in KPIs.
- Analyse Google Analytics data and identify opportunities for optimisation.
-Work with internal stakeholders to plan, execute, and track promotions to uplift revenue.
-Make recommendations on digital marketing (SEO, Paid Search, CRO, Email Marketing) and site optimisation (user experience).
- Coordinate and work with Marketing team to plan and implement site improvements as well as overall e-commerce enhancements.
-Develop merchants’ quantity to increase revenue.
- In charge of Sales personnel: Hired, trained, coached and mentored sales people to consistently exceed personal and the Company's sales goals.
-Lead and develop sales team to achieve the Company's goal.
Sales Manager
Aug 2016 -
Dec 2017 (1 year 4 months)
- Be in charge of all assigned sales activities in detail.
- Establish of both annual and monthly sales objectives in coordination with the Company's business plan.
- Update quarterly, monthly report, revisions and modifications to the Plan.
- Establish both market and target customer strategies for the Company in coordination with the Sales Manager.
- Produce Weekly, Monthly, Sales reports.
- Be assigned responsibilities; manage in the sales activities by yourself to meet objectives effectively.
- Co-ordinate with MKT team & Sales team making market research in order to find potential new markets and clients.
- To develop, explore new business and maintain existing business accounts through the presentation and sales-calls, tele-sales calls of action plans.
- To identify market need and to be knowledgeable on seasonal influences or events in years that may affect the business productivity.
Store Manager
Jun 2012 -
Aug 2016 (4 year 2 months)
- Manage the shop, product turnover, and expiry dates, shop & products disposal.
- Manage store concept and perfect store: cleanness,display
- Control and manage all store employees. Be available to do coaching, training and support them when necessary.
- Answer customer request following new products and follow customers turnover.
- Provide weekly & monthly reports on time to the owner.
Store Manager
Dec 2010 -
Jan 2012 (3 years)
- Sell goods for Foreigners and Vietnamese at the Shop
- Advertise products on media publications such as: banner, posters,leaflets...
- Make reports of sales every day.
Achievements and skills gained:
- Be assessed positively by the shop’s boss: active, extremely adaptable...
- Observe, learn and catch customers’ taste well.
- Improve English Communication Skill.
Sales Executive
Dec 2010 -
Jan 2012 (3 years)
- Actively identifies and recruits new customers.
- Manages a portfolio of customers. Conducts required daily sales visits as per the required frequency, and insures achievement of required sales targets.
- Follows up on any additional requests to make the sale and appropriately report feedbacks.
- Works on keeping high level of satisfaction among their key accounts.
- Proactively checks on their customer’s products quality/ availability to avoid complaints.
- Focuses on key account retention and growth by insuring proper contact at all levels of the organisation.
- Prepare each customer visit by reviewing their account & setting clear objectives.
- Always keep their sales tool kit complete and updated.
- Records daily customer visits in required format.
- Proactively reports market data relevant to trends, opportunities and/or competitors’ activities.
- Supports the debt collection process of their accounts and when necessary gets involved to solve payment problems.
Hotel Management Trainee
Dec 2010 -
Jan 2012 (3 years)
- Implement all knowledge and skills on practical work.
- Acquire standard process of hotel.
- Learn how to solve the customer problems.
