Thông tin liên hệ
Gợi ý: Cung cấp đầy đủ thông tin như
4 Phố Đoàn, Xã Thoa Du, Huyện Hồng Ca Mẫn Hải Phòng
[123job protected]
[123job protected]
14-03-2015
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: Tourism Business Management Sep 2013 - June 2017
- Danang University of Economics
- Average score: 2.84/4
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Reservation Officer May 2018 - Now
- Processes reservations by OTA mail, telephone
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. - Tracks future room availabilities on the basis of reservations. - - Helps develop room revenue and occupancy forecasts
- Prepare the expected arrival list for front office use.
Recognition and Gains:
- Be more controllable in Opera system
- Accelerate the teamwork spirit
- Well plan to do list, organize tasks and complete tasks under the high pressure
- Successfully upselling based on the original booking as well as cross-selling every week.
Personal Assistant & Food Tour Guide Nov 2015 - Apr 2018
- Dealing with correspondence and phone calls
- Arrange travel, transport and accommodation
- Manage Danang Cuisine Social Media (Instagram, Blog, Facebook)
- Guide guests through some tourist destinations.
- Deliver facts and historical information about Danang local food, pointing out features of interest and answering questions.
- Solve problems with tact, escalating problems to the supervisor as necessary
Recognition and Gains:
- Learn how to deliver a speech fluently, how to interact with distinguish customers from all over the world.
- Design the product to fit the taste of customers from a different market.
- Receive excellent feedback from guests on TripAdvisor for excellent knowledge about Danang history, culture and cuisine
Online Product Executive Nov 2016 - June 2017
- Collect tariffs, write and upload product on the booking system.
- Introduce, consult products and answer customers' queries via email.
- Attend Soft Skill Course in the Company
- Help to create brochure for advertising
Recognition and Gains:
- Customers are satisfied with the services of the Company
- Learn about concept of sales and customer service skills
- Be under high working pressure
Online Product Officer Sep 2014 - Mar 2016
- Provide information about tourist destinations and points of interest.
- Assist leader with creating package tours.
- Help identify guide tours and package deals to various international tourism destinations.
- Put together information on website and in brochures
Achievements and skills gained:
- Be assessed positively by the leader: active, extremely adaptable...
- Observe, learn and catch customers’ taste well.
- Improve English Communication Skill.
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
Team Work
Time Management
Microsoft Office
Communication
Creative
Organizining
Planning
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- "Tour Guiding Skills" Course by Vietnam National Administration of Tourism
- IELTS Certificate 6.5 by British Council
- Collaborator of Laguna Lang Co Triathlon, Ironman 70.3 Vietnam 2015
- Business on the Internet Training Program
- Local Guide Training Course at My Son, Quang Nam Province
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
Youth Union Executive Board – Tourism Faculty 2015 - 2016
- Host "Handling Powerpoint" Workshop 2016 at Danang University of Economics
- Communication leader of "Shake the beach up 2016", "Welcome New Students" for 2 years.
- Operator of more than 20 volunteer programs (Acoustic Night, Spring comes to Tay Giang, Smiling Arec. Fire of Asia camping, Vietnamese Traditional Village Cultural Day...)
Ly Son Tourism Development Campaign 2015 - 2016
- Make video and give presentation to the government
Giải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
2017 Win the 2nd Prize for "Top 3 best video" of "Save the world" Making Film Course 2016
Sở thích
Gợi ý: Một số sở thích cá nhân