Thông tin liên hệ
Gợi ý: Cung cấp đầy đủ thông tin như
32 Phố Ân, Xã Trưởng Tống, Quận Liên Cần Thơ
[123job protected]
[123job protected]
20-06-1988
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
With 3-years of experience in eCommerce Online Service as a Customer Success Specialist and Business Manager, I'm seeking for a management position with a company where which in need of my skills and knowledge to utilize available resources and achieve higher target.
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: Urban Studies & Urban Planning Sept 2009 - May 2013
- Ho Chi Minh University of Social Sciences & Humanities
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Founder, Business Manager Sept 2016 - August 2018
Main responsibilities:
- Looking for potential clients and build relationships with prospects.
- Set up relationships with sales agents in targeted countries.
- Support clients as Customer Success Director.
- Manage daily operations of Production and Sales teams.
- Oversee staffs' activities.
- Run & manage marketing activities.
- Manage outsourced IT services to make sure all company operations running well.
Recognition and Gains:
- Have regular 50 clients (from Europe & Australia)
- Have 22 full-time, part-time staffs and freelancers
- Average monthly revenue: 6000 USD
Senior Customer Success Executive Feb 2015 - Aug 2016
Main responsibilities:
- Communicating with customers/partners via email, skype, etc…
- Working on client's requirements, amendments, updating and translating to Vietnamese. Cooperating with Training, Production and QA Department to implement the new updates.
- Work with Onboarding team to update templates, comments, image samples that required by partner/client.
- Handling requests from customer/partner by providing smooth and efficient services and maximizing their satisfaction. Assist them to find images, folders…
- Support the Production Department to ensure all images are always delivered on time by coordinating with their team and other relevant departments
- Handling complaint and issues from customer or Partner. Deliver clients feedback to relevant departments so that they can take action accordingly.
- Make sure to adjust deadlines in the system correctly according to requests from customer or partner.
Recognition and Gains:
- Dedicated CS for North America & Brazil key accounts and some big names from Europe like Burberry, Bestseller...
- Handle average 20% company daily incoming orders, which approximately is 30% of company daily revenue.
- Manage (in cooperation with Production Manager) average 4 teams with 80 editors per shift.
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
Management
Photoshop
MS Office
English
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- Chứng chỉ Tin học
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
MERAKI Language & Arts Center for Kids Oct 2017 - Nov 2017
- Recruit new teachers for the center
iSofH Feb 2017 - Apr 2017
- Analyse client's needs and write requirements for app, as well as joined in UI/UX design processes.
- Built Public Mobile Apps (Cộng Đồng Y Tế, Cộng Đồng Nhân Ái)
- Built Mobile apps and websites for the hospital clients in cooperation with HIS teams.
GAC Coffee Apr 2016 - Apr 2017
(still opening)
Kinhte101 Aug 2015 - Jan 2017
- Organise Cafe Talks with famous personels in Economics Fields (both domestics and international)
(closed)
ECO Vietnam Group 2014 - 2014
Giải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Sở thích
Gợi ý: Một số sở thích cá nhân
