Butler Cum Receptionist
Oct 2017 -
June 2018
** Main responsibilities:
• Dealing with bookings • Completing procedures when guests arrive and leave • Choosing rooms and handing out keys • Preparing bills and taking payments • Taking and passing on messages to guests • Dealing with special requests from guests (like booking restaurants, flight tickets or storing valuable items) • Dealing with complaints or problems • Following all the guest needs until they are completed to the total guest satisfaction. • Taking care of all VIP suite room guests and coordinating with all concerned departments to fulfill guest needs and requests. • Take care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc. • Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties. • Able to perform software operations like check-in / check-out, update profile, room reservations, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software. • Check in with guests to ensure satisfaction with each food course and/or beverages. • Informs housekeeping department the time desired for the daily cleaning and turn-down service. • Fully aware of operating procedures for all electrical and electronic equipment in the guest room. • Serving the guests in a calm, discreting and courteous manner, respecting timing standards. • Supporting the other departments such as Front Desk, Housekeeping and Room service with their duties. • Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner. • Carrying out checkout in efficient manner, offering luggage assistance and transportation.
Assistant to QS Manager
Apr 2016 -
Jun 2017
** Main responsibilities:
- Administer documents of QS Department.
- Deal with Suppliers, Subcontractor in Vietnam also in China ( via emails) about price, sample of products.
- Submit product's sample, estimate bill of quantities to clients.
- Translate documents, emails from English to Vietnamese and opposite.
- Implement and report tasks following the command of Manager and Director.
- Prepare and handle the certificate of inspection of work for construction finishing.
Secretary - Administrative Staff
Sep 2014 -
Mar 2015
** Main responsibilities:
- Translating documents, emails, reports,.. from English to Vietnamese and Vietnamese to English.
- Making reports for monthly and quarterly meeting, prepares reports by collecting information.
- Deal with documents related to administration of Security Department
- Save and maintain documents, reports,...
- Ordering and maintaining stationery and equipment.
- Make timetable sheet for office staffs.
- Do other stuffs related to administrative as a secretary.
